Ringway Jacobs is an equal opportunities employer. We wish to ensure equality of opportunity in employment and the fair treatment of all our employees.
For our Job Applicant Privacy Notice please click here
Assistant Stakeholder Communications Officer
Apply online or download application form to email with cv, if relevant, to firstname.lastname@example.org
To support and deliver proactive local communications and information for a prioritised list of temporary works or longer programmed sites, that are sensitive locally, by liaising with relevant service teams, and local politicians, communities, businesses & stakeholders, to inform & engage.
Supports identified highways works schemes by crafting and implementing communications plans. This may include works planned by ITS; Structures; Development Management; Capital Maintenance and Major Projects, and other works as identified as a priority for comms support.
Under direction from the Highways Stakeholder Communications Officer, works with relevant in-service teams, implements community outreach communications designed to support schemes.
Devises, produces and publishes production of appropriate relevant communication material, e.g. web pages, tweets, letters for residents/businesses, leaflets, newsletters, videos, for distribution or display in relation to planned works.
Engages with key stakeholder groups e.g. local County Member(s), Parishes, local businesses, special interest groups
Attends meeting with elected members, other highways officers and members of the public as required
Builds on existing and develops new relationships with key service teams, decision makers, member organisations, client organisation and others
Supports and advises engineering leads on customer service or reputational issues that may impact scheme delivery plans. Under limited supervision, manages/co-agrees mitigation communications, including messages and timing
Acts in accordance with the objectives and ethos of Ringway Jacobs and the client
Undertakes other duties as may be reasonably required from time to time
Promotes a customer centric culture while delivering continual efficiencies and service improvements
Demonstrates a knowledgeable understanding of all Essex Highways’ activities
To maintain and enhance the reputation of Essex Highways by encouraging and demonstrating our core value of integrity
Skills and Experience
Good interpersonal and communication skills, with individuals and groups
Good written English and an eye for detail and contradiction
Good judgment and problem solving skills, including some negotiation and conflict resolution ability
Organisation and planning competence, plus ability to monitor and follow through to delivery
Experience dealing directly with the public
Ability to work calmly under pressure and within small dynamic team
Ideally, some pre-knowledge of the highways industry
Standard office ICT skills including, ideally, some confidence using social media and web editing tools
Full driving licence
Ability to keep up to date technically and applying new knowledge to your role
Energetic, flexible, collaborative, and proactive
- Salary: Competitive
- Type: Permanent
- Location: Chelmsford
- Career Level: n/a
- Terms: n/a
- Keywords: Assistant Stakeholder Communications Officer