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Street Lighting Technician
Apply online or download application form to email with cv, if relevant, to email@example.com
The role involves being the front face of the Transport for Buckinghamshire (TfB) Street Lighting Service within the County, working closely with the Street Lighting team and other Local Area Technicians and wider Area team to deliver the street lighting maintenance and improvement objectives and priorities.
Proactively engage with the public and community and County/District/Parish Councillors and internal team to identify, prioritise and deal with customer issues and manage expectations against financial budgetary constraints. Respond to all enquiries and correspondence (CRN) related to street lighting ensuring they are clo0sed within designated timescales and in an accurate manner in line with the relationships with internal and external customers, proactively managing Member and Stakeholder expectations with integrity, empathy and professionalism. Proactively seeking and giving guidance and advice on emerging Area issues.
Attend when required, and on behalf of TfB, member briefings, Local Area Forums (LAF) or other such street lighting based events to ensure the understanding of street lighting is maintained.
Liaise in a courteous, open and professional manner with County/District/Parish Members on the provision of information (both to and from councillors) in the delivery of street lighting based TfB services.
Manage the expectations of Councillors and residents in relation to service delivery matters, in particular budgetary and financial constraints.
Develop and maintain effective relationships with internal/external customers to give guidance and advice on emerging issues.
Respond, provide timely updates and close out customer enquiries on street lighting based TfB issues, within required timescales.
Undertake site visits to ascertain the root cause of street lighting based issues and offer outline solutions.
Identify and raise reactive maintenance orders where street lighting defects have been identified.
Take ownership of the area by being aware of all street lighting related issues, liaise with members to ensure understanding of same.
Work closely with other Area team members to ensure effective co-ordination and progression of works.
Attend Area LAFs and Local Community Partnership meetings as agreed with the team leaders and managers to assist in ensuring that actions are implemented within the required timescales.
Provide general support to the street lighting manager and briefing information for senior managers and Members on any issues that arise.
Promote and support Equality and Diversity activities.
Promote Health, Safety and Environment across TfB.
Provide support to the Highways Inspection team in undertaking highway safety inspections when and where required.
Provide on-site support to TfB’s Teams in the day-to-day operation of the highway network. Providing knowledge of their area in order that other TfB Teams can provide expert advice back to customers.
Drive continual improvement in the effectiveness and efficiency of activities.
Skills and Experience
A-Level, HNC educated, or equivalent experience including GCSE or Equivalent in English and Maths.
Experience of working with members of the public including at public meetings.
Proven written and verbal communication skills.
Full driving licence.
Ability to prioritise own work and that of operatives or supply chain to support business priorities.
Ability to build and maintain effective working relationships with key people both internally and externally.
Experience of managing the expectations of the public in the delivery of services.
Knowledge of and experience in street lighting, including maintenance and installation works.
Knowledge of Confirm Asset Management and Routine Maintenance Management system.
- Salary: TBC - depending on experience
- Type: Permanent
- Location: Aylesbury
- Career Level: n/a
- Terms: n/a
- Keywords: Street Lighting Technician